We are committed to protecting the privacy of our contacts, customers, suppliers and employees (“you” and when relating to you, “your”)
and complying with the Australian Privacy Principles set out in the Privacy Act 1988(Cth) (Privacy Act).
In this policy we describe how we manage your personal information.
The kinds of personal information that we collect include:
2.1 We collect personal information by various means including when:
2.2 Where practicable we collect personal information about you directly from you. However, we may have collected information
about you from a third party such as a client, a third-party information provider, the courts or a person responding to
our questions or inquiries.
2.3 We are required to collect the full name and address of our clients by the Solicitors Rules made under the Legal Profession
Act 2004(NSW). Accurate name and address information must also be collected in order to comply with the trust account record
keeping requirements in the Legal Profession Regulation 2005(NSW) and to comply with our duty to the courts.
2.4 If you are a client and do not provide us with name and address information we cannot act for you.
2.5 If you do not provide us with accurate personal information we may not be able to carry out our instructions or achieve
the purpose for which the information has been sought.
3.1 We collect, hold, use and personal information in order to:
3.2 We disclose personal information:
4.1 Subject to our confidentiality obligations, we may share some relevant personal information with:
4.2 We also will disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for
example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates
to our functions or activities has been is being or may be engaged in, in response to a subpoena, discovery request or
a court order.
5.1 We do not disclose personal information to overseas recipients
6.1 We may, from time to time, send you newsletters, invitations and legal updates about our services. You can opt out of receiving
further such communications by notifying us using our contact details below by clicking the “unsubscribe” option at the
bottom of any marketing e-mail received from us.
7.1 We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse,
interference, loss, and unauthorised access, modification and disclosure. For example, we maintain our files in secure
offices and limit access to personal information to individuals with a need to know.
8.1 You can contact us to access, correct or update your personal information. Unless we are subject to confidentiality obligation
or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy
Act, we will endeavour to make your information available to you within 30 days. Examples of circumstances where we may
refuse to give you access to your personal information include where:
8.2 If you request to correct your personal information, we will correct, or, if we consider more appropriate, note your request
for amendment of the information on your record.
8.3 We will not charge you to make a request to access your record but we may charge you to actually provide access depending
on the costs associated with obtaining and providing the material.
8.4 These actions can usually be taken by contacting a customer relations representative using the contact information on the
“Contact Us” section below.
or by calling 02 4365 2722
We will endeavour to respond to any complaint within 30 days. If you are not satisfied with our response to your complaint
you may seek a review by contacting the Office of the Australian Information Commissioner using the information available